Sargent and Associates: More About Our Staff

Title: President and Principal Owner

Credentials:
RN, CCM, CPUR, CWCP, COHN

Expertise:
SOMWBA certified Minority Owned Business; Workers’ Compensation Utilization Review, Telephonic Case Management, Intensive Care, Emergency Medicine, Occupational Health, Ergonomic Evaluator Specialist, Certified Health Coach

Work Experience:
Ms. Sargent has over fifteen years of experience owning a business which has evolved into a health management company specializing in a variety of Health & Wellness and Safety & Risk Management services. She has worked in a variety of industries including health care, manufacturing and municipalities as the occupational health nurse and providing case management of workers’ compensation, LTD/STD claims. She is the pioneer in developing health and wellness programs to reduce behavioral and lifestyle risk factors in the workplace.

Email: cynthia@sargentandassociates.com

Title: Chief Commercial Officer

Credentials:
CCM, LRC

Expertise:
Field Case Management, Account Management and Strategic Sales and Marketing Development within the Disability Management and Occupational Health Industries

Work Experience:
Ms. Causbie has over 25 years experience in the disability management and occupational health industries. She has worked as a field case manager, district manager and national account manager for a national disability management company. As the Network Account Manager of one of the leading hospital based occupational health networks, she worked with Human Resource Managers, Safety Directors and Risk Management Departments of various industries to develop and implement occupational health programs according to OSHA regulations and company policies. In her current position, she is responsible for strategic business development and working directly with referral sources in identifying their need for Sargent & Associates health management services.

Email: fran@sargentandassociates.com

Title: Administrative Assistant

Expertise:
Supervisor of multiple departments; working knowledge of Microsoft Word, Peachtree and CompWatch; understanding of compliance and confidentiality issues related to medical records; excellent customer service skills both internally and externally; experience in quality program initiatives

Work Experience:
Ms. Allen has worked for over 15 years in supervisory, administration, office support and billing position. Prior to joining Sargent & Associates she worked at Harvard Vanguard Medical Associates in the Medical Records Department as a Supervisor overseeing release of information, transcriptions, medical record clerks, and medical data input. She has been with Sargent & Associates since 2000.

Email: barbara@sargentandassociates.com

Title: Human Resources Administrator

Credentials:
One-year Advanced Secretarial Course, training in Microsoft Office - Word, Excel and PowerPoint; FilemakerPro, Lotus Notes and HTML. Knowledge of QuickBooks, Peachtree, CompWatch, PeopleSoft and DreamWeaver

Expertise:
All aspects of Administrative duties; Office Management; Human Resources and Marketing and Sales Support

Work Experience:
Ms. Brzezowski has over 25 years experience as an Administrator, from supporting 50 scientific programmers at an engineering firm to managing a small office. She shares the office management with Fran Allen. Before joining S&A, she worked at a high tech firm as a Corporate Benefits Assistant processing payroll changes using PeopleSoft; handling 401(k) changes, loans and payouts; processing tuition reimbursement; processing employee termination packages; helped coordinate company health fairs; and revamped the HR department’s filing system. She has been with Sargent & Associates since 2003.

Email: kim@sargentandassociates.com

Title: Nurse Case Manager

Credentials:
RN, CCM, CPUR, CHC

Expertise:
Case Management, Utilization Review, Medicare Compliance, Ambulance Transport, LTD/STD Management, Health Coaching, Bill Review

Work Experience:
Ms. Carr has over 12 years experience in telephonic and field case management in the areas of workers' compensation, LTD and STD claims. In addition, she has over 10 years experience as a Utilization Review Nurse. In 2008, she began providing services to municipalities for their Accident and Disability Retirement cases by reviewing files for medical treatment rendered. Ms. Carr is a Certified Healthcare Coach with the National Society of Health Coaches, enabling employees to recognize and implement lasting changes for better health and well being. Prior to joining Sargent & Associates in 1998, she worked over 10 years as a nurse in a surgical unit and an emergency room. She also has worked in the elderly community and assisted in operating many state-funded programs as the Group Adult Foster Case program, HHA, homemakers and other community services. She has been with Sargent & Associates since 1998.

Email: amy@sargentandassociates.com

Title: Web Design/Maintenance, Social Media Marketing

Email: kathy@sargentandassociates.com

Title: Nurse Case Manager

Credentials:
RN, BSN, CCM

Expertise:
Telephonic and Field Case Management, Utilization Review RN, Clinical RN with experience in adult medical/surgical, home care, pediatric intensive care and long term care.

Work Experience:
Ms. Witherell is a Certified Case Manager and Utilization Review Nurse with over 16 years experience in acute care, health and workers' compensation case management including short and long term disability and catastrophic injuries. Case management subspecialities include spinal cord injury, traumatic brain injury, occupational exposure, repetitive motion injury and chronic pain management.

She graduated from University of Massachusetts at Lowell with a Bachelor of Science in Nursing in 1995 Cum Laude and has been a member of Sigma Theta Tau, Honor Society of Nursing, since 1993. She has been with Sargent & Associates since 2008.

Email: bill@sargentandassociates.com

Title: Director of Client Services

Credentials:
Bachelor of Arts; postgraduate work at Harvard Extension School

Expertise:
20+ years in the field of Workers’ Compensation Risk Management, Claims Management, Litigation Management, Workers’ Compensation Law, Loss Prevention, Workplace Safety and Health, Disability Management and Human Resources

Work Experience:
Mr. Russell has held positions with the Governor’s Personnel Office: Massachusetts Department of Industrial Accidents, Director for the Office of Safety, and Conciliator; Workers’ Compensation Litigation Administrator for private practice; and in the insurance industry. He has been with Sargent & Associates since 1999.

Email: cheryl@sargentandassociates.com

Title: Workers' Compensation Claims Specialist

Credentials:
GAB Casualty School, Denver, CO.; 16 + years in the workers’ compensation industry

Expertise:
Workers’ Compensation Claim and Litigation Management

Work Experience:
Ms. Mitrano worked for 16 years at GAB Business Services as a Workers’ Compensation Claims Adjuster, and in addition, as a claims examiner for a third party administrator. She has been with Sargent & Associates since 1997.

Email: kelly@sargentandassociates.com

Title: Workers' Compensation Claims Specialist

Credentials:
BA Denison University; Insurance Institute of America; Associate in Risk Management; Aetna Life and Casualty Claims School

Expertise:
Claims Management Experience including: Investigating claims, evaluating exposure, setting reserves, obtaining settlement authority and negotiating settlements, authoring and delivering detailed claims status updates at monthly or quarterly meetings with business owners and/or CFO’s, expense control via annual negotiation with outside vendors, educating accounts and medical case managers to use in network physicians when possible to increase PPO usage, litigation management and pursuit of third party recovery whenever possible.

Creating return to work programs for clients including developing and maintaining good relationships with designated Occupational Health medical providers.

Work Experience:
Ms. Brown has 16+ years experience in claims management roles. She is a former Claims Manager with a national insurance carrier where she was responsible for the start up, staffing and development of a 23-person claims department, servicing approximately 28 million dollars of business. She has worked for third party administrators (TPA’s) and large multi-line carriers as an outside workers' compensation claims adjuster – managing large caseloads for a variety of publicly and privately held companies, large hospital organizations and municipalities. She joined Sargent & Associates in June 2005 to deliver superior claims management services to new and existing customers while working from home and raising her two sons.





	Email: joanne@sargentandassociates.com Title: President and Principal Owner Credentials: RN, CCM, CPUR, CWCP, COHN Expertise: SOMWBA certified Minority Owned Business; Workers’ Compensation Utilization Review, Telephonic Case Management, Intensive Care, Emergency Medicine, Occupational Health, Ergonomic Evaluator Specialist, Certified Health Coach Work Experience: Ms. Sargent has over fifteen years of experience owning a business which has evolved into a health management company specializing in a variety of Health & Wellness and Safety & Risk Management services. She has worked in a variety of industries including health care, manufacturing and municipalities as the occupational health nurse and providing case management of workers’ compensation, LTD/STD claims. She is the pioneer in developing health and wellness programs to reduce behavioral and lifestyle risk factors in the workplace.





	Email: cynthia@sargentandassociates.com Title: Chief Commercial Officer Credentials: CCM, LRC Expertise: Field Case Management, Account Management and Strategic Sales and Marketing Development within the Disability Management and Occupational Health Industries Work Experience: Ms. Causbie has over 25 years experience in the disability management and occupational health industries. She has worked as a field case manager, district manager and national account manager for a national disability management company. As the Network Account Manager of one of the leading hospital based occupational health networks, she worked with Human Resource Managers, Safety Directors and Risk Management Departments of various industries to develop and implement occupational health programs according to OSHA regulations and company policies. In her current position, she is responsible for strategic business development and working directly with referral sources in identifying their need for Sargent & Associates health management services.





	Email: fran@sargentandassociates.com Title: Administrative Assistant Expertise: Supervisor of multiple departments; working knowledge of Microsoft Word, Peachtree and CompWatch; understanding of compliance and confidentiality issues related to medical records; excellent customer service skills both internally and externally; experience in quality program initiatives Work Experience: Ms. Allen has worked for over 15 years in supervisory, administration, office support and billing position. Prior to joining Sargent & Associates she worked at Harvard Vanguard Medical Associates in the Medical Records Department as a Supervisor overseeing release of information, transcriptions, medical record clerks, and medical data input. She has been with Sargent & Associates since 2000.





	Email: barbara@sargentandassociates.com Title: Human Resources Administrator Credentials: One-year Advanced Secretarial Course, training in Microsoft Office - Word, Excel and PowerPoint; FilemakerPro, Lotus Notes and HTML. Knowledge of QuickBooks, Peachtree, CompWatch, PeopleSoft and DreamWeaver Expertise: All aspects of Administrative duties; Office Management; Human Resources and Marketing and Sales Support Work Experience: Ms. Brzezowski has over 25 years experience as an Administrator, from supporting 50 scientific programmers at an engineering firm to managing a small office. She shares the office management with Fran Allen. Before joining S&A, she worked at a high tech firm as a Corporate Benefits Assistant processing payroll changes using PeopleSoft; handling 401(k) changes, loans and payouts; processing tuition reimbursement; processing employee termination packages; helped coordinate company health fairs; and revamped the HR department’s filing system. She has been with Sargent & Associates since 2003.





	Email: kim@sargentandassociates.com Title: Nurse Case Manager Credentials: RN, CCM, CPUR, CHC Expertise: Case Management, Utilization Review, Medicare Compliance, Ambulance Transport, LTD/STD Management, Health Coaching, Bill Review Work Experience: Ms. Carr has over 12 years experience in telephonic and field case management in the areas of workers' compensation, LTD and STD claims. In addition, she has over 10 years experience as a Utilization Review Nurse. In 2008, she began providing services to municipalities for their Accident and Disability Retirement cases by reviewing files for medical treatment rendered. Ms. Carr is a Certified Healthcare Coach with the National Society of Health Coaches, enabling employees to recognize and implement lasting changes for better health and well being. Prior to joining Sargent & Associates in 1998, she worked over 10 years as a nurse in a surgical unit and an emergency room. She also has worked in the elderly community and assisted in operating many state-funded programs as the Group Adult Foster Case program, HHA, homemakers and other community services. She has been with Sargent & Associates since 1998.





	Email: amy@sargentandassociates.com Title: Web Design/Maintenance, Social Media Marketing





	Email: kathy@sargentandassociates.com Title: Nurse Case Manager Credentials: RN, BSN, CCM Expertise: Telephonic and Field Case Management, Utilization Review RN, Clinical RN with experience in adult medical/surgical, home care, pediatric intensive care and long term care. Work Experience: Ms. Witherell is a Certified Case Manager and Utilization Review Nurse with over 16 years experience in acute care, health and workers' compensation case management including short and long term disability and catastrophic injuries. Case management subspecialities include spinal cord injury, traumatic brain injury, occupational exposure, repetitive motion injury and chronic pain management. She graduated from University of Massachusetts at Lowell with a Bachelor of Science in Nursing in 1995 Cum Laude and has been a member of Sigma Theta Tau, Honor Society of Nursing, since 1993. She has been with Sargent & Associates since 2008.





	Email: bill@sargentandassociates.com Title: Director of Client Services Credentials: Bachelor of Arts; postgraduate work at Harvard Extension School Expertise: 20+ years in the field of Workers’ Compensation Risk Management, Claims Management, Litigation Management, Workers’ Compensation Law, Loss Prevention, Workplace Safety and Health, Disability Management and Human Resources Work Experience: Mr. Russell has held positions with the Governor’s Personnel Office: Massachusetts Department of Industrial Accidents, Director for the Office of Safety, and Conciliator; Workers’ Compensation Litigation Administrator for private practice; and in the insurance industry. He has been with Sargent & Associates since 1999.





	Email: cheryl@sargentandassociates.com Title: Workers' Compensation Claims Specialist Credentials: GAB Casualty School, Denver, CO.; 16 + years in the workers’ compensation industry Expertise: Workers’ Compensation Claim and Litigation Management Work Experience: Ms. Mitrano worked for 16 years at GAB Business Services as a Workers’ Compensation Claims Adjuster, and in addition, as a claims examiner for a third party administrator. She has been with Sargent & Associates since 1997.





	Email: kelly@sargentandassociates.com Title: Workers' Compensation Claims Specialist Credentials: BA Denison University; Insurance Institute of America; Associate in Risk Management; Aetna Life and Casualty Claims School Expertise: Claims Management Experience including: Investigating claims, evaluating exposure, setting reserves, obtaining settlement authority and negotiating settlements, authoring and delivering detailed claims status updates at monthly or quarterly meetings with business owners and/or CFO’s, expense control via annual negotiation with outside vendors, educating accounts and medical case managers to use in network physicians when possible to increase PPO usage, litigation management and pursuit of third party recovery whenever possible. Creating return to work programs for clients including developing and maintaining good relationships with designated Occupational Health medical providers. Work Experience: Ms. Brown has 16+ years experience in claims management roles. She is a former Claims Manager with a national insurance carrier where she was responsible for the start up, staffing and development of a 23-person claims department, servicing approximately 28 million dollars of business. She has worked for third party administrators (TPA’s) and large multi-line carriers as an outside workers' compensation claims adjuster – managing large caseloads for a variety of publicly and privately held companies, large hospital organizations and municipalities. She joined Sargent & Associates in June 2005 to deliver superior claims management services to new and existing customers while working from home and raising her two sons.